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FAQ

Customer Service

Email: [email protected]
Phone: 03 6153 3511

Benefits

Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage their sales, marketing, customer service, and relationships. It can benefit your business by providing a centralised platform for managing customer data, improving customer interactions, streamlining processes, increasing sales productivity, and driving business growth.
Choosing a Salesforce consultancy like Komet Advisory brings several advantages. We have the expertise and experience to optimise Salesforce for your unique business needs, ensuring you get the most out of the platform. We can guide you through the implementation process, provide ongoing support and training, and help you stay updated with the latest Salesforce features and best practices, ultimately driving your business growth and success.
Yes, Salesforce is committed to maintaining the highest standards of data security. As a cloud-based platform, it employs robust security measures, including data encryption, regular security updates, role-based access controls, and compliance with industry standards such as GDPR and HIPAA. Your data is kept confidential and protected within the Salesforce infrastructure.

Our Team & Experience

Services

Komet Advisory is a trusted certified Salesforce partner. Our team of expert consultants have years of direct experience in technology management, cloud-based platform integration and business advisory. Our commitment to client success has led to many satisfied clients for which we have delivered tailored solutions that aim to deliver growth, efficiencies and better services. We guide you through the implementation process, providing ongoing support, helping you maximise the value of Salesforce in your business.

Yes, we are an official Salesforce partner and are certified Salesforce specialists. Our partnership with Salesforce allows us to access the latest tools, resources, and best practices, ensuring that our clients receive the highest quality of service and expertise.

Yes, our team consists of certified and experienced Salesforce professionals. They hold various Salesforce certifications, demonstrating their expertise in different aspects of the platform. We are committed to staying updated with the latest Salesforce advancements, best practices, and industry trends to deliver the highest level of service to our clients.
We offer a comprehensive range of Salesforce services, including Salesforce implementation, customisation, integration with other systems, data migration, Salesforce Lightning migration and development, user training, ongoing support and maintenance, administration, and user management.
We have experience working with clients across various industries, including but not limited to finance, education, technology, and professional services. Our expertise in Salesforce solutions allows us to cater to the unique requirements of different industries and deliver tailored solutions that drive business success.
Absolutely! Our team of Salesforce experts can assist you with end-to-end implementation, customising Salesforce to meet your specific business needs. We work closely with you to understand your requirements, configure the platform accordingly, and ensure your team are trained in how to use the system within their day-to-day operations and customer management.
Yes – that’s the beauty of Salesforce platforms. They are very customisable, and in the right hands they can be tailored to business needs. Every business is unique, and we dig deep to understand what sets them apart, what they do and how they do it, so we can then devise the right solutions to deliver better results.
Yes, we can integrate Salesforce with a wide range of systems, including popular ones like Xero, Mailchimp, Aircall, Zendesk, and many more. Integration allows you to streamline data flow between different systems, improve efficiency, and gain a holistic view of your customer interactions across platforms. Bringing business tools together within one data management system is one of the biggest strengths in Salesforce and we can help you do this effectively and support your team in using a more fully integration solution.

Yes, we can certainly assist you with your existing Salesforce setup. Our team can review your current implementation, assess any pain points or areas for improvement, provide recommendations, and offer support in optimising and enhancing your Salesforce platform to better meet your business needs. 

Yes, we have expertise in Salesforce migration and can help you seamlessly transition from another CRM system to Salesforce. Our team will assess your current system, plan the migration process, map data fields, perform data cleansing and validation, and ensure a smooth migration while minimising any disruption to your business operations.
Absolutely! Whether you are looking to migrate your existing Salesforce Classic setup to Lightning Experience or need custom Lightning component development, our team can guide you through the process and help you leverage the enhanced features and user experience of Salesforce Lightning.

Process & Support

We employ a 5 step process to our client onboarding and deliver. This typically begins with an initial consultation to understand your business requirements, goals, and challenges. From there we consider pathways and outcomes and more to development, then deploy the framework and ensure all elements are delivered. For more information on our process, click here.

Yes, we provide comprehensive training and support for Salesforce users. We offer customised training sessions tailored to your organization’s needs, ensuring that your team is equipped with the knowledge and skills to effectively use Salesforce. Additionally, our support team is available to address any questions or issues you may encounter along the way.
We provide comprehensive post-implementation support and maintenance services to ensure your continued success with Salesforce. Our support team is available to address any issues, provide ongoing training, assist with enhancements or changes, and ensure that the system operates smoothly and efficiently for your business.

The implementation timeline can vary depending on the complexity of your business requirements and the scope of the project. However, a typical Salesforce implementation can take anywhere from a few weeks to a few months. Our team will work closely with you to define and agree on a realistic timeline and ensure a smooth implementation process.

Yes, we offer ongoing Salesforce administration and user management services. Our team can handle tasks such as user creation, permission management, data maintenance, system configuration, and more, allowing you to focus on your core business activities while ensuring the implementation of Salesforce continues to run smoothly.
The cost of Salesforce consulting services can vary based on factors such as the scope of the project, the level of customisation required, the number of users, and the duration of engagement. We offer flexible pricing options tailored to your specific needs. Please reach out to us for a quote.

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